COMPLAINTS PROCEDURE

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

• Email: complaints@newleafgroup.co.uk
  
• Write to: New Leaf Distribution Ltd, 165 - 167 High Street, Rayleigh, Essex SS6 7QA
  
• Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

• Website: www.financial-ombudsman.org.uk
  
• Phone: 0800 023 4567
  
• Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

CLIENT DISCLAIMER

Please do not include any personal and sensitive information in your email replies. Your data is important to us and you should use our client portal to share your personal information.

To read our full privacy notice on our website, please click www.hawkeyefinancial.co.uk/privacy

Hawkeye Financial Limited is an Appointed Representative of New Leaf Distribution Ltd. who are authorised and regulated by the Financial Conduct Authority. Number 460421.

Head Office – Garfield House, 165-167 High Street, Rayleigh, SS6 7QA. Co registration Number 5520001.